FAQs

We offer support through email and, in some cases, live chat or phone (depending on availability). Whether you have a question about an order, a product, or need help with something else, our team is here to assist you.

Some items may ship separately depending on availability, size, or warehouse location. Don’t worry — the rest of your order is likely on its way. You’ll receive tracking updates as each part ships.

If your order arrived damaged, please contact us right away with a photo of the item and packaging. We’ll work quickly to resolve the issue by offering a replacement, refund, or other solution.

Yes, exchanges are usually possible depending on the item and our return policy. Contact us with your order details and what you’d like to exchange it for, and we’ll guide you through the process.

First, double-check that the code is entered correctly and hasn’t expired. If it’s still not working, contact us and we’ll help you sort it out.

Expedited shipping may be available depending on your location and the item. If you need your order quickly, contact us before placing the order so we can check the options and additional costs for you.